Sometimes I really enjoy the power of the Internet
Recently I was forced to start paying for broadband access at home to fulfill my need of the Internet....anytime, anywhere. Which is fine in these tight economic times we all have to give and take if we want to keep our jobs and somewhat parallel lifestyles. I could speak volumes on that but I'll pass. So I received my first months bill from Comcast last week. As I browsed the bill I noticed they were charging me for the full service fee. My company offered us a group rate to subsidize the bill. It was suppose to be $30 not $55.
This AM I decided I was going to send an email asking for the correction instead of calling. I despise calling companies to wait on hold. Here is my email:
I was recently switched from a commercial bill (-----) to an individual
bill. We were suppose to receive a group discount rate for broadband
service. When I received my bill I noticed I''ve been charged the
complete $55 fee. This was suppose to be $30 a month. I would like
this resolved as soon as possible so I can pay your bill.
Response from Comcast:
Dear Zack,
Thank you for contacting us regarding your Comcast High Speed Internet
service.
I am happy to direct you to the closest payment center in your area to
correct your bill. Since it is likely there are several payment centers
near you, you can determine which one is most convenient to you by
following this link:
http://www.comcast.com/customers/contactus/paymentcenter/locatePaymentCenter.ashx
Once you access the site, enter your address and ZIP Code, and then
click "Submit." If the system cannot determine your payment center
location by your address, you may be asked for more information to
clarify your location. When you locate the center nearest to you,
verify they offer services for High-Speed Internet.
If you are presented only with a general mailing address, please click
the View Map link to bring up a list of payment centers in your area.
To assure the proper tracking of this issue, we have created the
following customer service ticket: 129717051
Please refer to this number should you contact us regarding this same
issue.
Thank you for choosing Comcast. We appreciate your business.
Sincerely,
Roderic
Comcast Online Customer Support
So this 'tard named Roderic thinks i'm going to actually go to a payment center to get this resolved????? Isn't this the point of sending a freaking email? I know cable companies probably live in the failed ratings for customer service but this is sad.
Isn't customer service suppose to make our lives easier. Aren't they the ones that are suppose to help contribute to the experience of using their services? Learn Comcast. Get a clue and remember one bad experience translates to how others view your sorry service....and by the way your broadband is slow in midtown.







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